Digitlab Community Manager

Written by 10:49 am

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We are looking for an experienced Community Manager to join one of our teams for a large-scale brand that we currently look after. The company is based in Johannesburg and we therefore require that the Community manager is based in Johannesburg as well.

Role and Responsibilities

  • Liase with the client’s internal team as well as the Digitlab internal team
  • Offer support to the Junior Community manager on your team.
  • Ability and knowledge regarding content scheduling.
  • Knowledge of Sproutsocial (Optional)
  • Engage with online communities and respond to comments and complaints in a timely manner.
  • Supervise all aspects of social media interaction between customers and the brand, and ensure a positive customer service experience.
  • Monitor and report back on any possible social media crisis.
  • Work closely with the designers, strategists and main copy writer to help develop creative ideas.
  • Be able to keep abreast of several campaigns that may all be ongoing at once, sometimes under pressure and often to tight deadlines.
  • Should you be required to create ad hoc content, which does happen, that you can ensure all copy is of the highest quality and adheres to brand guidelines.
  • Attend events as and when client requires in order to tweet and create a social presence.

Required Skills

  • Tertiary education
  • Excellent command of English
  • 2 years’ experience in community management
  • Knowledge of the multiple Social media platforms as well as the paid media channels (predominantly Facebook, Twitter and LinkedIn).
  • Good customer service skills and manner
  • Good attention to detail
  • Superb time management skills
  • Versatile and meticulous
  • Good interpersonal and communication skills
  • Should work well in a team and with a range of creatives.
  • Self-motivated and highly organized
  • Has some knowledge within the financial industry
  • Able to work under pressure and thrive on a challenge.

The Employer is entitled to change the job description and duties of the Employee should it be required for operational reasons.

Job Category: Social Media
Job Type: Full Time
Job Location: Johannesburg

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Last modified: February 23, 2021
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