Job Brief

DigitLab is a full-service digital marketing agency grounded in creative, design, strategy, content, development, research, and engaging interaction. Based in our Jozi office, we are looking for a dynamic individual who loves digital and wants to be a part of an amazing team!

You will be responsible for developing long-term relationships with your portfolio of assigned clients, connecting with key business executives and stakeholders.  You will liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.


  • Operate as the lead point of contact for any and all matters specific to your clients
  • Build and maintain strong, long-lasting client relationships
  • Build relationships with the internal team and communicate tasks needed for client
  • Develop clear and directional creative briefs based on strategic brand objectives and client requirements
  • Ensure the timely and successful delivery of our solutions according to client needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to Account Director
  • Forecast and track key account metrics
  • Identify and grow opportunities within territory and ensure growth attainment
  • Assist with high severity requests or issue escalations as needed
* These duties and responsibilities describe the general nature and level of work, but is not intended to be a comprehensive list of all activities, duties, and responsibilities that will be required of you.


  • Tertiary qualification in marketing
  • Experience within a digital agency with experience on web, social media, advertising, SEO and research work
  • An eye for detail
  • Strong organisational and planning capabilities
  • Excellent writing, communication, and verbal skills
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive and C-level
  • Deliver client-focused solutions based on customer needs
  • Team player and excellent leadership skills
  • Ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation and presentation skills

Please Note

  • This is an office-based position in Randburg (Johannesburg).

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