Welcome to our 2023 guide to fintech social media marketing! Are you ready to take your fintech company’s social media presence to the next level?
It’s projected that by 2027, there will be 5.85 billion social media users. Now is the perfect time to take advantage of this growing number of users.
Our guide is packed with the latest trends, strategies, and examples to help you connect with your target audience and drive business growth.
Whether you’re a seasoned social media marketer or new to the fintech industry, this guide has something for everyone.
Why Does Fintech Social Media Marketing Matter?
Fintech social media marketing offers some excellent benefits, including the following:
Fintech Startups: 5 Social Media Marketing Trends For 2023
Incorporate the following social media marketing trends into your marketing campaign to increase your chances of success in 2023.
1. Influencer Marketing
Influencer marketing is a strategy that involves partnering with individuals who have a solid following on social media to promote a product or service. The influencer’s followers trust their opinions and recommendations, making them a valuable asset for companies looking to reach a specific target audience.
For example, a Fintech company may partner with a personal finance influencer with a large following of young professionals. The influencer could create content showcasing how the Fintech company’s investment app makes it easy for busy professionals to manage their finances and reach their goals.
It’s important to note that finding the right influencer to partner with is crucial. It’s not only about the number of followers. It’s also the relevance of the audience to your product or service.
2. Interactive Content
Interactive digital content allows users to participate actively and engage with it rather than simply consuming it passively. Examples of interactive content include quizzes, polls, surveys, augmented reality or virtual reality, and live streaming.
For example, a Fintech company could create an interactive quiz that educates users about different investment products and helps them determine which is best for their financial goals. The quiz could include questions about the user’s risk tolerance, investment experience, and time horizon.
At the end, the quiz could provide personalised recommendations and a call-to-action for the user to open an account with the Fintech company.
3. Chatbots And AI
Chatbots and AI enable businesses to communicate with customers through messaging platforms in real time, 24/7. Chatbots can handle various customer service inquiries and tasks, such as answering frequently asked questions, scheduling appointments, and providing personalised recommendations.
For example, a Fintech company could use a chatbot on its website to assist customers with account management tasks, such as checking account balances and making transfers. The chatbot could also use AI to provide personalised financial advice and product recommendations based on the customer’s account history and spending habits.
Chatbots and AI can be efficient and cost-effective ways for Fintech companies to provide customer service and support. They can also be integrated with social media platforms to provide customer service through messaging apps like Facebook Messenger, WhatsApp, and WeChat.
Micro-moments refer to the specific moments when a customer turns to their device to find an answer, make a decision or take action on a need they have. Various factors, such as a location-based search, a time-sensitive task, or a specific question, can trigger these moments of intent.
For example, a Fintech company could target micro-moments by creating location-based ads that appear when a customer searches for a nearby ATM or bank branch. The ad could include a call-to-action to download the Fintech company’s mobile banking app. Customers can access their account information and perform transactions without visiting a physical location.
Micro-moments can be an effective way for Fintech companies to reach customers when they actively seek a solution. By providing information, an offer or an answer at that exact moment, companies can increase the chances that the customer will take action.
5. User-generated Content
User-generated content (UGC) refers to any form of content that is created by customers or users rather than the brand. UGC can take many forms, including text, images, and videos. It can be found on various platforms, including social media, review sites, and community forums.
For example, a Fintech company could encourage its customers to share their experiences using the company’s app or service on social media using a specific hashtag.
The company could then repost or share the best of this content on its social media channels or even feature it on its website. This provides social proof of the value and satisfaction of the company’s services.